TenderBoard passwords expire every 90 days. We send reminder emails 10 days, 3 days and 1 day before expiry. When a password has expired you are not locked out: the next login takes you straight to the password page.


Setting a new password after expiry

  1. Log in as usual with your current (expired) password. You are taken to the Passwordpage.

  2. Enter your current password, then your new password twice, and click Change Password.
  3. The message The changes have been savedconfirms the change. You stay on this page: use the menu to go to your Deals.


Password rules

Your new password must:

  • be at least 8 characters long,
  • contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 symbol (for example ! $ / or ?),
  • not be one of your last 4 passwords.

After changing your password you must wait 24 hours before you can change it again.


If you have forgotten your current password

You can set a new password without the old one:

  1. Log out if you are logged in.

  2. Click Loginon the TenderBoard homepage.

  3. Click Forgot your password?and enter your registered email address.

  4. Open the email we send you and click the reset link. Set a new password that meets the rules above and you are logged in automatically.

The reset email goes to the address registered on your account. If it does not arrive within a few minutes, check your spam folder and see I'm not receiving TenderBoard emails.


Related problems

  • "...failed login attempts for this account. It is temporarily blocked." Resetting your password unblocks it. See Can't log in to TenderBoard?.
  • Prefer not to change your password every 90 days? Accounts with 2FA (two-factor authentication) enabled are exempt from the 90-day expiry. See How do I set up or disable 2FA?.

Need help? Email support@tenderboard.biz with the email address on your account.