TenderBoard Support

If you are not receiving emails from TenderBoard, please check your spam or junk folders to make sure our emails were not marked as spam.   We would also ...

This article has moved. Please see How Do I Reset My Password for My TenderBoard Account.

TenderBoard passwords expire every 90 days. We send reminder emails 10 days, 3 days and 1 day before expiry. When a password has expired you are not locked ...

2FA adds a second step to login: after your password, you enter a 6-digit code from an authenticator app on your phone. It protects your account even if you...

You may reset the password for your TenderBoard account through the platform with the steps below -  1. In the Login Page, select "Forgot your p...

This page covers how to log in and what to do when login fails. If you see a specific message on the login page, jump to Login fails: find your message. ...

IT Security is a fundamental part of any IT system, and it is no different at TenderBoard. This article has been created to help users understand the securi...

Here are some signs to help you recognise malicious emails and maintain security in general: Email Header Legitimate email address. At first glance th...

We are here to help whenever we can! 1. To submit a support ticket, click on the Help button on the bottom of every TenderBoard page. 2. This brin...

General Password Policy This password policy applies to all user roles in the system (including admin, buyer, procurement users, enterprise users, etc.). ...