This page covers how to log in and what to do when login fails. If you see a specific message on the login page, jump to Login fails: find your message.
How to log in
- Go to www.tenderboard.biz and click Login.
- Enter your username or email address. Either works.
- Enter your password.
- Click LOG IN.
If your account has 2FA (two-factor authentication) switched on, you will be asked for the 6-digit code from your authenticator app after step 4. See Set up or disable 2FA.
If your organisation uses single sign-on with Microsoft, click LOG IN FROM YOUR ORGANIZATION'S PAGE under the LOG IN button instead of entering a password.
Login fails: find your message
"Sorry, there have been more than 5 failed login attempts for this account. It is temporarily blocked."
Your account is blocked after 5 wrong passwords in a row, and we email you (subject: Your account is blocked). To unblock it, reset your password: click Forgot your password? on the login page and follow the link we email you. You are logged in as soon as the new password is saved. There is no need to write to support for this. See How do I reset my password.
"Sorry, too many failed login attempts from your IP address."
This happens when many wrong attempts come from the same office network, not necessarily from you. Wait a while and try again, or click Forgot your password? to reset your password.
"Sorry, unrecognized username or password. Have you forgotten your password?"
- Check that you are using the email address or username you registered with. If you were invited to a tender, use the address the invitation was sent to.
- Click Forgot your password? to set a new one. The reset link goes to your registered email address. After you set the new password you are logged in automatically.
"Your email address has not been verified. We have sent an email..."
Your new account is approved but you have not clicked the verification link yet. We re-send the Your account is ready email each time you see this message: open it (check your junk folder) and click the link, then log in with the password you chose.
You are sent to a "change your password" page instead of logging in
Your password has expired. Passwords must be changed every 90 days. Set a new password that meets the rules and you will be logged in. See My password has expired.
"2-factor authentication (2FA) is required; please configure your account security."
Your organisation requires 2FA. You will be taken to the Security tab of your account to set it up. See Set up or disable 2FA. If you have 2FA but no longer have the device with your authenticator app, contact support@tenderboard.biz to recover your account.
"Oops, it looks like your account is not active"
The account has been deactivated. For supplier accounts this usually follows the end of a trial or subscription: contact support@tenderboard.biz to renew or reactivate. A lapsed subscription does not stop you from bidding on deals you were directly invited to, so if you were invited and cannot get in, tell support the deal reference number. For buyer accounts, ask your organisation's TenderBoard admin.
You registered recently and cannot log in yet
New supplier accounts are verified by our team, usually within 24 hours. Look for the email TenderBoard Registration: Your account is ready and click Verify Account and Login in it. If you received Your TenderBoard Account Registration is incomplete, click Complete Registration in that email first. See When can I start using my account?.
No email from TenderBoard arrives
Check your spam or junk folder and ask your IT team to allow emails from tenderboard.biz. See I'm not receiving TenderBoard emails.
Still stuck? Contact support
Email support@tenderboard.biz with:
- the username or email address you are logging in with,
- a screenshot of the message you see,
- for suppliers invited to a tender: the deal reference number, so we can prioritise your request.